:root {
  --support-ink: #18202d;
  --support-muted: #687386;
  --support-line: #dfe4e9;
  --support-soft: #f4f6f7;
  --support-green: #08715a;
  --support-gold: #efb92f;
  --support-red: #d83e59;
}

.drawer-unread {
  display: inline-grid;
  place-items: center;
  min-width: 20px;
  height: 20px;
  margin-left: auto;
  padding: 0 6px;
  border-radius: 10px;
  background: var(--support-red);
  color: #fff;
  font-size: 10px;
  font-weight: 900;
}

.support-floor {
  min-height: calc(100dvh - 166px);
  border-top: 1px solid var(--support-line);
  background: #fff;
  color: var(--support-ink);
}

.support-heading {
  display: flex;
  align-items: flex-end;
  justify-content: space-between;
  min-height: 144px;
  padding: 28px 38px 24px;
  border-bottom: 1px solid var(--support-line);
  background: #f8f9fa;
}

.support-heading h2 {
  margin: 3px 0 0;
  font-size: 42px;
  line-height: 1;
}

.support-heading-state {
  display: grid;
  justify-items: end;
  gap: 2px;
}

.support-heading-state span {
  color: var(--support-muted);
  font-size: 10px;
  font-weight: 900;
}

.support-heading-state strong {
  font-size: 34px;
  line-height: 1;
}

.support-layout {
  display: grid;
  grid-template-columns: minmax(320px, 0.7fr) minmax(0, 1.6fr);
  min-height: 720px;
}

.support-compose,
.support-ticket-sidebar,
.support-ticket-detail {
  min-width: 0;
}

.support-compose {
  display: grid;
  align-content: start;
  gap: 16px;
  padding: 26px;
  border-right: 1px solid var(--support-line);
  background: #fff;
}

.support-compose label,
.support-reply-form label {
  display: grid;
  gap: 7px;
  color: var(--support-muted);
  font-size: 11px;
  font-weight: 900;
}

.support-compose input,
.support-compose select,
.support-compose textarea,
.support-reply-form textarea {
  width: 100%;
  min-width: 0;
  border: 1px solid #cfd6dc;
  border-radius: 6px;
  background: #fff;
  color: var(--support-ink);
  font: inherit;
}

.support-compose input,
.support-compose select {
  height: 44px;
  padding: 0 12px;
}

.support-compose textarea,
.support-reply-form textarea {
  resize: vertical;
  padding: 12px;
  line-height: 1.65;
}

.support-compose input:focus,
.support-compose select:focus,
.support-compose textarea:focus,
.support-reply-form textarea:focus {
  border-color: var(--support-green);
  outline: 3px solid rgba(8, 113, 90, 0.1);
}

.support-form-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 12px;
}

.support-panel-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
}

.support-panel-head span {
  color: var(--support-green);
  font-size: 9px;
  font-weight: 950;
}

.support-panel-head h3 {
  margin: 2px 0 0;
  font-size: 18px;
}

.support-panel-head > b {
  color: var(--support-muted);
  font-size: 10px;
}

.support-file-drop {
  place-items: center;
  min-height: 92px;
  padding: 18px;
  border: 1px dashed #aeb8c0;
  border-radius: 6px;
  background: var(--support-soft);
  text-align: center;
  cursor: pointer;
}

.support-file-drop input {
  position: absolute;
  width: 1px;
  height: 1px;
  opacity: 0;
  pointer-events: none;
}

.support-file-drop span {
  color: var(--support-ink);
  font-size: 13px;
}

.support-file-drop small {
  color: var(--support-muted);
  font-size: 9px;
  font-weight: 700;
}

.support-file-list,
.support-attachment-list {
  display: flex;
  flex-wrap: wrap;
  gap: 7px;
}

.support-file-chip,
.support-attachment {
  display: inline-flex;
  align-items: center;
  gap: 7px;
  min-width: 0;
  max-width: 100%;
  min-height: 30px;
  padding: 5px 9px;
  border: 1px solid var(--support-line);
  border-radius: 5px;
  background: #fff;
  color: var(--support-ink);
  font-size: 10px;
  font-weight: 800;
  text-decoration: none;
}

.support-file-chip span,
.support-attachment span {
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.support-file-chip button {
  display: grid;
  place-items: center;
  width: 20px;
  height: 20px;
  padding: 0;
  border: 0;
  background: transparent;
  color: var(--support-muted);
  cursor: pointer;
}

.support-form-status {
  min-height: 18px;
  margin: 0;
  color: var(--support-muted);
  font-size: 11px;
  font-weight: 800;
}

.support-form-status.error {
  color: var(--support-red);
}

.support-form-status.success {
  color: var(--support-green);
}

.support-workspace {
  display: grid;
  grid-template-columns: minmax(230px, 0.65fr) minmax(0, 1.35fr);
  min-width: 0;
  background: var(--support-soft);
}

.support-ticket-sidebar {
  border-right: 1px solid var(--support-line);
  background: #fff;
}

.support-ticket-sidebar > .support-panel-head {
  min-height: 78px;
  padding: 16px 18px;
  border-bottom: 1px solid var(--support-line);
}

.support-ticket-list {
  max-height: 900px;
  overflow: auto;
}

.support-ticket-item {
  position: relative;
  display: grid;
  gap: 7px;
  width: 100%;
  padding: 16px 18px;
  border: 0;
  border-bottom: 1px solid #e8ebee;
  background: #fff;
  color: var(--support-ink);
  text-align: left;
  cursor: pointer;
}

.support-ticket-item:hover,
.support-ticket-item.active {
  background: #f5f8f7;
}

.support-ticket-item.active::before {
  content: "";
  position: absolute;
  inset: 0 auto 0 0;
  width: 4px;
  background: var(--support-gold);
}

.support-ticket-item-head,
.support-ticket-item-foot {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
}

.support-ticket-item-head span,
.support-ticket-item-foot {
  color: var(--support-muted);
  font-size: 9px;
  font-weight: 850;
}

.support-ticket-item strong {
  overflow: hidden;
  font-size: 13px;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.support-unread-dot {
  display: grid;
  place-items: center;
  min-width: 20px;
  height: 20px;
  border-radius: 10px;
  background: var(--support-red);
  color: #fff;
  font-size: 9px;
}

.support-status {
  display: inline-flex;
  align-items: center;
  width: fit-content;
  min-height: 23px;
  padding: 0 8px;
  border: 1px solid #cbd4d1;
  border-radius: 4px;
  background: #eef5f2;
  color: var(--support-green);
  font-size: 9px;
  font-weight: 950;
}

.support-status.closed,
.support-status.resolved {
  border-color: #d8dde1;
  background: #f1f3f4;
  color: var(--support-muted);
}

.support-status.waiting_user {
  border-color: #e4bd4e;
  background: #fff7d7;
  color: #7b5c00;
}

.support-ticket-detail {
  min-height: 720px;
  background: #fff;
}

.support-empty,
.support-empty-detail {
  display: grid;
  place-items: center;
  align-content: center;
  min-height: 180px;
  margin: 0;
  padding: 30px;
  color: var(--support-muted);
  font-size: 11px;
  text-align: center;
}

.support-empty-detail {
  min-height: 720px;
  gap: 5px;
}

.support-empty-detail strong {
  color: var(--support-ink);
  font-size: 13px;
}

.support-detail-head {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: 12px;
  padding: 22px 24px;
  border-bottom: 1px solid var(--support-line);
}

.support-detail-head small {
  color: var(--support-green);
  font-size: 10px;
  font-weight: 950;
}

.support-detail-head h3 {
  margin: 4px 0 7px;
  font-size: 22px;
}

.support-detail-meta {
  display: flex;
  flex-wrap: wrap;
  gap: 7px 12px;
  color: var(--support-muted);
  font-size: 10px;
  font-weight: 750;
}

.support-thread {
  display: grid;
  gap: 14px;
  padding: 24px;
  background: #f7f8f9;
}

.support-message {
  display: grid;
  gap: 9px;
  width: min(88%, 620px);
  padding: 15px 16px;
  border: 1px solid var(--support-line);
  border-radius: 6px;
  background: #fff;
}

.support-message.operator {
  justify-self: end;
  border-color: #b8d3ca;
  background: #f0f8f5;
}

.support-message-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  color: var(--support-muted);
  font-size: 9px;
  font-weight: 850;
}

.support-message-head strong {
  color: var(--support-ink);
  font-size: 10px;
}

.support-message p {
  margin: 0;
  color: var(--support-ink);
  font-size: 12px;
  line-height: 1.7;
  overflow-wrap: anywhere;
  white-space: pre-wrap;
}

.support-reply-form {
  display: grid;
  gap: 12px;
  padding: 20px 24px 26px;
  border-top: 1px solid var(--support-line);
}

.support-reply-actions {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
}

.support-reply-file {
  position: relative;
  overflow: hidden;
}

.support-reply-file input {
  position: absolute;
  inset: 0;
  opacity: 0;
  cursor: pointer;
}

.support-mobile-switch {
  display: none;
}

@media (max-width: 1100px) {
  .support-layout {
    grid-template-columns: minmax(290px, 0.7fr) minmax(0, 1.3fr);
  }

  .support-workspace {
    grid-template-columns: minmax(190px, 0.55fr) minmax(0, 1.45fr);
  }
}

@media (max-width: 900px) {
  .support-floor {
    min-height: calc(100dvh - 112px);
  }

  .support-heading {
    min-height: 118px;
    padding: 22px 16px 18px;
  }

  .support-heading h2 {
    font-size: 34px;
  }

  .support-mobile-switch {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 5px;
    padding: 10px;
    border-bottom: 1px solid var(--support-line);
    background: #fff;
  }

  .support-mobile-switch button {
    height: 40px;
    border: 1px solid var(--support-line);
    border-radius: 5px;
    background: #fff;
    color: var(--support-muted);
    font-weight: 900;
  }

  .support-mobile-switch button.active {
    border-color: var(--support-ink);
    background: var(--support-ink);
    color: #fff;
  }

  .support-layout {
    display: block;
    min-height: 640px;
  }

  [data-support-panel] {
    display: none;
  }

  body[data-support-view="new"] [data-support-panel="new"],
  body[data-support-view="history"] [data-support-panel="history"] {
    display: grid;
  }

  .support-compose {
    border-right: 0;
    padding: 20px 16px 90px;
  }

  .support-workspace {
    grid-template-columns: minmax(0, 1fr);
    padding-bottom: 90px;
  }

  .support-ticket-sidebar {
    border-right: 0;
  }

  .support-ticket-detail {
    min-height: 0;
    border-top: 1px solid var(--support-line);
  }

  .support-empty-detail {
    min-height: 280px;
  }
}

@media (max-width: 520px) {
  .support-form-grid {
    grid-template-columns: minmax(0, 1fr);
  }

  .support-heading-state strong {
    font-size: 28px;
  }

  .support-detail-head {
    grid-template-columns: minmax(0, 1fr);
    padding: 18px 16px;
  }

  .support-thread,
  .support-reply-form {
    padding-right: 16px;
    padding-left: 16px;
  }

  .support-message {
    width: 94%;
  }

  .support-reply-actions {
    align-items: stretch;
    flex-direction: column;
  }

  .support-reply-actions > * {
    width: 100%;
  }
}